Our return policy lasts 14 days. If 14 days have passed since your purchase date, we unfortunately can't offer a return.
For a return, the product must be unused, in its original packaging and in the same condition you received it. Any product that is not in its original condition, has damage, or is missing parts for reasons not due to our error is not returnable/refundable.
If bath bombs, bubble scoops or bubble bars get cracked or damaged during shipping they are still good and will work. The bubble scoops and bubble bars will be put inside of a tea bag. Just collect the chunks or crumbs that fell off and stick inside the tea bag.
Proof of purchase is required for a return.
Once your item is received and verified to be in its original condition, you will be notified and your refund will be processed.
Sale or custom orders are not returnable.
Ship the product you are returning to:
Cindy's Scented Soap
665 Paseo Del Mar Drive
El Paso, Texas 79928
You are respomsible for paying the shipping on the returned product. Shipping is non refundable and the cost shipping and handling will be deducted from your refund.
If you are returning a product over $50 you may want to consider getting insurance or use a carrier that provides a tracking number. We can't guarantee that we will receive your product.
Late or missing returns:
Refunds can take time to show up. Contact your bank and credit card company first. Once you have done this and still have not received a refund contact us at:
We only do exchanges on items that are defective or broken. If you need to do an exchange contact us at: